Privacy Statement

Geocove, Inc. values the privacy of those who visit our websites and register for our software, services, and events.

The Geocove Privacy Statement ("Privacy Statement") covers our use, storage, sharing, and disclosure of personal information we collect through our website www.geocove.com and our apps. It also describes your choices regarding use, access and correction of your personal information. Also please be aware that Geocove has certain systems, services, platforms, and environments as part of its product offerings and these product offerings support additional privacy assurances. For example, ArcGIS Online (arcgis.com), which has certifications or compliance requirements that are more restrictive and/or different than this Privacy Statement, with regard to collection or use of PII and other data types. In the event you attempt to access or contribute information or data to these systems, you should review Esri's Privacy Statement, at https://www.esri.com/en-us/privacy/privacy-statements/privacy-statement. By using our websites or services, you authorize Geocove to collect, use, store, share, and disclose your personal information as described in this Privacy Statement and any applicable addendums.


Please read the entire Privacy Statement before providing any personal information to us.
This Privacy Statement answers the following questions:
•    What personal information does Geocove collect and receive?
•    Why is Geocove collecting my personal information?
•    With whom does Geocove share my personal information?
•    Is my personal information secured?
•    What are my privacy choices?
•    Can I access and update my personal information?
•    Will Geocove modify its Privacy Statement?
•    How can I contact Geocove regarding the Privacy Statement?


If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us with the information at the end of this page.

 

What personal information does Geocove collect and receive?


Personal information is information that can potentially identify you as a specific individual. It includes your name, company name, address, telephone number, email address, IP address, location, and billing information.


Geocove websites and software installation may require registration with personal information to gain access to special services, authorization codes, license keys, or other features. This information will be used to authenticate users, provide support and deliver specialized services.


Third-Party Information


If you use our referral service to tell a friend about Geocove, we will ask you for your friend's name and email address. Geocove will automatically send your friend a one-time email with an invitation to visit our website. Geocove stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at info@Geocove.com to request that we remove this information from our database.


In some instances, we may ask you to provide us with the name and phone number of an individual for the purpose of allowing Geocove to contact that person in the event of an urgent matter. Geocove stores this information for the sole purpose of contacting such individuals as needed. They may contact us at info@Geocove.com to request that we remove this information from our database.


Technologies


We, and our partners, may use cookies and similar technologies to analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.


Log Files


We, and our third-party tracking-utility partner, may gather certain information automatically and store it in log files. This information includes the internet protocol (IP) address, browser type, internet service provider (ISP), and clickstream data. We do this to improve our services, marketing, analytics, or site functionality, and to authenticate users.

What personal information does Geocove collect but not keeping?

"Arm360", Geocove's assessment and mapping software, collects data as configured by the end client. Data may include:

•    Photos, videos, and audio recordings of properties or incidents

•    Location information

•    Property and /or damage assessment information regarding the property or incident

•    Property information

This information is not sent back to Geocove. Instead, this information is sent back to the client's ArcGIS Online hosted datastore, on-premises datastore, hosted datastore, or enterprise database. Geocove may have access the collected data upon the client's approval. 


Why is Geocove collecting my personal information?


The personal information we collect is used by Geocove and its service providers to:
•    Complete transactions, ensure appropriate legal use of licensed Geocove software and services
•    Allow access to special services or other features
•    Analyze and resolve website and application problems,
•    Conduct market research and implement marketing strategies
•    Process orders and register software, data, or services
•    Provide notification to licensees about updates to Geocove's and our affiliates' software, data, and services
•    Send marketing materials, Geocove User Conference information, and newsletters
•    Respond to customer service requests and help provide technical and product support.


With whom does Geocove share my personal information?


We use third parties such as a credit card processing company to bill customers for services, an email service provider to send out emails on our behalf, or technical service providers for customer support. When you sign up for our services, we will share your personal information only as necessary for the third party to provide that service. In addition, Geocove may share your personal information within your organization, with third parties such as an Geocove distributor, affiliate, or service provider within or outside the United States. Geocove may also share or publish non-personal information, such as statistical data that provides information on how our users are using our software applications and services and how many people are visiting our websites. Our affiliates and vendors are also committed to protecting personal information as described in their privacy statements/policies. Under certain circumstances, we may remain liable for the acts of our third-party agents or service providers who perform services on our behalf for their handling of EU, United Kingdom or Swiss Personal Data that we transfer to them.


Geocove will disclose your personal information when required to do so by law or in the good faith belief that such action is necessary to (1) conform to legal requirements, such as to comply with a subpoena or valid national security or law enforcement requests, or prevent fraud or imminent harm or, (2) protect and defend the rights or property of Geocove.


Is my personal information secured?


Information Entered during Login or Placing Purchases


Geocove maintains reasonable and appropriate security measures to protect EU, United Kingdom or Swiss Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. When you make a purchase through our website and sensitive information (such as login credentials or billing information) is entered, Geocove encrypts the transmission of that information using transport layer security (TLS). 


Information Shared while Accessing Websites of a Third Party or an Geocove Affiliate


Our website includes links to other websites with privacy practices that may differ from those of Geocove. If you submit personal information to any of those websites, your information will be governed by their privacy policies.


What are my privacy choices?


If you submit personal information, Geocove may contact you or send you marketing information, newsletters, or promotions about software or services.


Please provide us with your exact name and address as well as a description of the publication or type of mail you no longer wish to receive.


Can I access and update my personal information?


Upon request Geocove will provide you with information about whether we hold any of your personal information. Geocove will permit you to access, correct, or delete your information in our database by contacting info@Geocove.com or by logging in to your account and making the appropriate changes. We will respond to all requests for access within a reasonable timeframe.


We will retain the personal information we process on behalf of our users for as long as needed to provide services to our users, comply with our legal obligations, resolve disputes, and enforce our agreements.


Will Geocove modify its Privacy Statement?


We may change this Privacy Statement or related system specific addendums from time to time. If and/or when Geocove makes changes to this Privacy Statement, the updated version will be posted in place of this statement. 


How can I contact Geocove regarding the Privacy Statement?


If you have questions or complaints regarding our privacy practices or policy, please contact us at info@geocove.com, or 1576 Sweet Home Rd. Suite 212 Amherst, New York 14228 USA, and identify the issue as such in your communication to Geocove.